Patient Access Representative - Casual/PRN

OrthoNebraska • Omaha, NE

30d

About The Position

The Patient Access Representative is the patient’s first impression of OrthoNebraska and provides high-quality service in a fast-paced environment. The role includes accurately entering patient information into the electronic medical record, verifying insurance, scheduling appointments, and collecting upfront payments. The representative also helps patients navigate the campus and with paperwork as needed, while protecting confidentiality and respecting patient rights. Team members attend and actively participate in team meetings, which may take place outside normal business hours, and follow safety policies and regulatory requirements.

Requirements

• High school diploma or equivalent.
• At least 2 years of customer service-related experience.
• Proficiency with an electronic medical record and/or experience using computer software programs in the workplace.
• Interpersonal skills including a welcoming personality, customer-service focus, empathy, a positive and professional image, teamwork, strong communication, critical thinking, adaptability, and flexibility.
• Ability to pass a background check.
• Successful completion of a pre-employment physical and drug screen, and obtaining active licensures per job requirements, as conditions of any job offer.

Nice To Haves

• At least 2 years of prior healthcare experience.
• At least 2 years of experience working in a fast-paced environment.
• Understanding of the revenue cycle.

Responsibilities

• Provide exceptional customer service, prioritizing patients’ needs.
• Use multiple computer software programs simultaneously.
• Preregister patient charts before service.
• Verify insurance eligibility.
• Collect copayments and patient balance payments professionally.
• Enter patient demographic and insurance information into the electronic medical record accurately and efficiently.
• Check in patients efficiently, completely, and with a personalized approach.
• Schedule appointments accurately, prioritizing patient convenience.
• Help patients find their way around the campus.
• Assist patients with paperwork when necessary.
• Maintain confidentiality and respect patient rights.
• Attend and actively participate in team meetings, including meetings that may be held outside normal business hours.
• Comply with safety activities, policies, procedures, and regulatory requirements, including OSHA and The Joint Commission.
• Perform other duties as assigned.

What This Job Offers

• Education Level: High school or GED