Patient Access Rep - Toledo, OH

Nationwide Children's Hospital • Toledo, OH

3d

About The Position

The Patient Access Representative greets and registers patients, answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. This part-time, benefits-eligible role provides customer service to patients and families and handles registration tasks in Patient Access areas.

Requirements

• High school diploma or equivalent.
• Demonstrated computer skills and ability to navigate current technology systems.
• Strong administrative skills.
• Excellent customer service and organizational skills.
• CPR certification based on the position and as determined by the manager.

Nice To Haves

• Associate's degree.
• One year of health care experience.

Responsibilities

• Provide excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interview and register patients in registration areas that report up through Patient Access.
• Obtain accurate demographic, insurance, and physician information during registration.
• Screen customer data to verify eligibility for the indicated insurance and communicate any differences to the customer.
• Review registrations for insurance pre-certification and physician referral requirements, and instruct customers on those requirements.
• Help identify self-pay patients and refer them to financial assistance when applicable; instruct customers on requirements.
• Maintain open communication with departments that Patient Access interacts with and with clinical staff in those areas.
• Assist with shadowing and precepting new employees.
• Answer telephone calls, schedule appointments, and pull and file medical charts when indicated.

Benefits

• Benefits eligible.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED