Patient Access Representative (Full Time - Days) Abington L&D
About The Position
The Patient Access Representative provides a positive experience for patients and families by using strong communication and customer service skills during registration. The role searches for and selects the correct patient, gathers complete and accurate demographic and insurance information, and identifies uninsured patients for referral to Medical Assistance or Charity Care evaluation. The representative also retrieves orders, confirms medical necessity, and answers phones for outpatient visits. This is a full-time, day-shift position at Abington L&D, with hours from 7:00 a.m. to 3:30 p.m. The biweekly schedule is Week 1: Sunday, Monday, Wednesday, Thursday, and Friday; Week 2: Monday, Tuesday, Wednesday, Friday, and Saturday.
Requirements
- High school diploma or GED.
- Three years of healthcare customer service experience.
- Strong communication and customer service skills.
- Ability to lift and carry 25 pounds.
- Frequent sitting and standing and frequent keyboard use.
Nice To Haves
- Associate’s degree in Healthcare or Business Administration.
Responsibilities
- Provide a positive patient and family experience during registration.
- Interact with co-workers, visitors, and other staff consistently with Jefferson’s values.
- Gather accurate patient demographic and insurance information.
- Request and scan photo identification and insurance cards.
- Verify insurance coverage, referrals, and authorizations.
- Collect patients’ out-of-pocket liability at the time of service.
- Identify uninsured patients for referral to Medical Assistance or Charity Care evaluation.
- Retrieve orders and confirm medical necessity.
- Answer phones for outpatient visits.
- Search for and select the correct patient.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability coverage
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical insurance, including prescription coverage, is available to all colleagues, including per-diem colleagues, adjunct faculty, and Jeff Temps
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
