Patient Access Representative PRN

USPI•Creve Coeur, MO

About The Position

Orthopedic Surgery Center of Creve Coeur is seeking a PRN Patient Access Representative to support patient care and smooth office operations at its outpatient surgical facility. The role is responsible for complete and accurate registration of patients receiving services at the facility. This includes gathering and entering patient information provided by patients or physician offices, verifying benefits for patients who are not preregistered, obtaining signatures on required forms, and collecting copayments, deductibles, and coinsurance at the time of service. The representative ensures patient registration is efficient, complete, and timely while reflecting the facility’s customer service philosophy. The position requires weekday availability and does not include holidays or weekends.

Requirements

High school diploma or equivalent required.
Ability to type accurately at 40 WPM, complete forms and simple correspondence, handle payment transactions, and enter data.
Excellent verbal and written communication and interpersonal skills.
Ability to manage multiple tasks and short timelines, prioritize and organize work, and complete assignments accurately and on time.
Ability to interact and communicate effectively, tactfully, and diplomatically with patients, families, medical staff, coworkers, employers, and insurance company representatives.
Pleasant disposition, positive attitude, and ability to maintain a cordial, professional approach during stressful periods.
Basic computer skills and ability to use a photocopier, telephone, fax machine, and calculator.
Ability to think and act decisively in a timely manner.
Availability to work weekdays; no holidays or weekends.

Nice To Haves

Two years of college preferred.
Experience in patient registration, verification, and authorization in a medical center or comparable institution preferred.
Working knowledge of governmental regulations and other reimbursement criteria preferred.

Responsibilities

Complete accurate registration for all patients receiving services at the facility.
Gather and enter patient information provided by patients and/or physician offices.
Verify benefits for patients who are not preregistered.
Obtain signatures on required forms.
Collect copayments, deductibles, and coinsurance from patients at the time of service.
Ensure the registration process is efficient, complete, and timely, and reflects the facility’s customer service philosophy.
Maintain operational knowledge of insurance requirements necessary to achieve optimal reimbursement.