Patient Access Representative - Central Registration

Nationwide Children's Hospital•Columbus, OH

6d•Onsite

About The Position

The Patient Access Representative greets and registers patients, answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. The role provides customer service to patients and families, gathers and verifies registration information, and helps customers understand insurance, pre-certification, referral, and financial-assistance requirements. The schedule is Thursday through Saturday, 6 p.m. to 11 p.m., at Urgent Care Main Campus. The first two weeks are Monday through Friday, 8 a.m. to 4:30 p.m., for training.

Requirements

High school diploma or equivalent.
Demonstrated computer skills and the ability to navigate current technology systems.
Strong administrative skills.
Excellent customer service and organizational skills.
Ability to multitask in a stressful environment.

Nice To Haves

Associate's degree.
One year of health care experience.
CPR certification, depending on the position and as determined by the manager.

Responsibilities

Provide excellent customer service to patients and families by applying best practices and standard operating procedures.
Interview and register patients in Patient Access registration areas.
Obtain accurate demographic, insurance, and physician information during registration.
Screen customer data to confirm eligibility for the indicated insurance and communicate discrepancies to the customer.
Screen registrations for insurance pre-certification and physician referral requirements, and instruct customers on those requirements.
Help identify self-pay patients and refer them to financial assistance when applicable; instruct customers on relevant requirements.
Maintain open communication with departments served by Patient Access and with clinical staff in those areas.
Assist with shadowing and precepting new employees.
Answer telephone calls and schedule appointments.
Pull and file medical charts when indicated.