Patient Access Representative - Central Registration

Nationwide Children's Hospital • Columbus, OH

8d • Onsite

About The Position

The Patient Access Representative greets and registers patients, answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. The role provides customer service to patients and families while collecting and verifying registration information, screening insurance and referral requirements, and coordinating with Patient Access departments and clinical staff. The position is at Urgent Care Main Campus and is scheduled Thursday through Saturday, 6 p.m. to 11 p.m. The first two weeks are Monday through Friday, 8 a.m. to 4:30 p.m., for training.

Requirements

• High school diploma or equivalent.
• Demonstrated computer skills and ability to navigate current technology systems.
• Strong administrative skills.
• Excellent customer service and organizational skills.
• Ability to multitask in a stressful environment.

Nice To Haves

• Associate's degree.
• One year of health care experience.

Responsibilities

• Provide excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interview and register patients in registration areas that report through Patient Access.
• Obtain accurate demographic, insurance, and physician information during registration.
• Screen customer data to ensure the patient is eligible for the indicated insurance and communicate differences to the customer.
• Screen registrations to ensure insurance pre-certification and physician referral requirements are met, and instruct customers on requirements.
• Help identify self-pay patients and refer them to financial assistance when applicable; instruct customers on requirements.
• Maintain open communication with departments that interact with Patient Access and with clinical staff in those areas.
• Assist with shadowing and precepting new employees.
• Greet and register patients, answer telephone calls, schedule appointments, and pull and file medical charts when indicated.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED