Patient Access Representative - Tappahannock Emergency Department - PRN

VCU Health • Richmond, VA

1d • Onsite

About The Position

The ED Patient Access Rep registers patients in the Emergency Department by securing appropriate patient and insurance information; ensuring that registration data is correct and accurate; validating insurance eligibility and entering information into appropriate systems. The ED Patient Access Rep provides quality customer services to patient of all ages, their families, visitors, medical staff, clinicians and co-workers ensuring that everyone is treated courteously, quickly and with respect.

Requirements

• High School Diploma or equivalent
• Ability to perform daily activities with minimal supervision.
• Functions in a self-directed manner in the accomplishment of routine activities.
• Issues that involve violation of VCUHS policies and procedures, involve conflicts of a sensitive nature or that would be considered unusual in nature are to be brought to the attention of the immediate supervisor immediately.
• Incumbents are required to cover three shifts, weekends and holidays as scheduled and are expected to report to work as assigned.
• Physical Lifting less than 20 lbs.
• Prolonged standing
• Prolonged sitting
• Frequent bending
• Walking(distance)
• Climbing (steps, ladder, other)
• Repetitive motion
• Strong recall
• Reasoning
• Problem solving
• Hearing
• Speak clearly
• Write legibly
• Logical thinking
• Fast pace environment
• Steady pace
• Able to handle multiple priorities
• Frequent and intense customer interactions
• Noisy environment
• Able to adapt to frequent change

Nice To Haves

• Previous work experience in a healthcare setting and knowledge of medical terminology
• Experience with medical insurance, HMO, managed care
• Experience with appointment scheduling/registration
• Post high school education in healthcare or business related coursework

Responsibilities

• Registers patients in the Emergency Department by securing appropriate patient and insurance information.
• Ensures that registration data is correct and accurate.
• Validates insurance eligibility and enters information into appropriate systems.
• Provides quality customer services to patients of all ages, their families, visitors, medical staff, clinicians and co-workers ensuring that everyone is treated courteously, quickly and with respect.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees