Patient Access Representative | Patient Access | PRN | Variable
About The Position
The Patient Access Representative manages patient account inquiries and resolves billing discrepancies to ensure accurate and timely account handling. The role helps patients understand their financial responsibilities and insurance coverage, coordinates with healthcare providers and insurance companies to verify benefits, and guides patients through payment plans and financial assistance programs. The representative communicates billing policies, monitors account status, follows up on outstanding balances, and supports service improvements and compliance initiatives that enhance patient account management.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in patient financial counseling or medical billing.
- Knowledge of insurance coverage, benefits, and payment plans.
- Strong communication and customer service skills.
- Experience resolving billing discrepancies and managing account inquiries.
- Familiarity with healthcare regulations and patient privacy standards.
Responsibilities
- Manage patient account inquiries and resolve billing issues promptly.
- Educate patients about insurance coverage and financial responsibilities.
- Coordinate with providers and insurers to verify benefits and resolve discrepancies.
- Assist patients with payment plans and financial assistance options.
- Communicate billing policies and monitor account balances.
- Support compliance with healthcare regulations and billing policies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
