Patient Access Representative (Orthotics & Prosthetics)
About The Position
Our patients are our number one priority! We're committed to giving children back their childhood! This role involves greeting and checking in patients, managing appointment schedules, and ensuring accurate data entry in both Epic and OPIE systems. The Patient Access Representative plays a crucial role in the daily operations of the Orthotics & Prosthetics department, ensuring a smooth and efficient patient experience from arrival to departure. This position requires excellent organizational and communication skills, with a focus on patient care and departmental readiness.
Requirements
- High School degree or equivalent required.
- Experience in an office-related position with patient contact.
- Ability to communicate with the public clearly.
- Some medical terminology experience.
- Computer skills (MS Word, Excel).
- Excellent organizational skills.
- Excellent time management skills.
- Excellent communication skills.
Responsibilities
- Greets and checks in patients in a warm, friendly, professional, and expedient manner.
- Manages the drop-in list and referrals to ensure appointments are matched with the appropriate provider.
- Prepares the department for patient reception by opening doors, turning on lights, and organizing worksheets.
- Communicates calls or orders from the OR to the appropriate provider.
- Enters patient appointments in Epic and ensures accurate transfer to OPIE, including filling out C&S forms and DAR printed lists.
- Answers phone calls, schedules, and reschedules appointments professionally and expediently, triaging calls as needed.
- Monitors the OPIE WIP for accuracy, ensuring orders are scanned, patient diagnoses are updated, and RX summaries are correct.
- Reviews the Epic order work queue to ensure orders are attached or deleted correctly.
- Determines completion of duties at the end of the shift and communicates with staff for assistance if needed.
- Ensures all exam rooms are empty at the end of the day, closes the overhead door, and ensures no PHI is left out.
- Reconciles EOD sheets daily and monthly if closing the department.
- Enters O&P charges into the Epic system if trained, coordinating with the billing coordinator.
- Contacts no-show or cancelled appointments as needed.
- Performs other duties as assigned by their supervisor.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
