Patient Access Representative (Orthotics & Prosthetics)

Texas Scottish Rite for Children•Dallas, TX

2d•Onsite

About The Position

Our patients are our number one priority! We're committed to giving children back their childhood! This role involves greeting and checking in patients, managing appointment schedules, and ensuring a smooth patient flow within the Orthotics & Prosthetics department. The Patient Access Representative will be responsible for maintaining accurate patient records, communicating with healthcare providers, and performing various administrative tasks to support patient care.

Requirements

High School degree or equivalent required.
Experience in an office-related position with patient contact.
Ability to communicate with the public clearly.
Some medical terminology experience.
Computer skills (MS Word, Excel).
Excellent organizational skills.
Time management skills.
Communication skills.

Responsibilities

Greets and checks in patients in a warm, friendly, professional, and expedient manner.
Checks in patients to the department or makes return appointments.
Manages the drop-in list and referrals to ensure appointments are matched with the appropriate provider.
Prepares the department to receive patients by opening doors, turning on lights, and organizing work sheets.
Communicates calls or orders from the OR to the appropriate provider.
Enters patient appointments in Epic and ensures they transfer accurately to OPIE.
Fills out C&S forms and the DAR printed list for accuracy.
Answers phone calls, schedules, and reschedules appointments professionally and expediently.
Triage calls to the appropriate department or person.
Monitors the OPIE WIP for accuracy, ensuring orders are scanned, patient diagnoses are updated, and RX summaries are correct.
Reviews the Epic order work queue to ensure orders are attached or deleted correctly.
Determines if all duties are completed at the end of the shift and communicates with other staff for assistance if needed.
Ensures all exam rooms are empty at the end of the day, closes the overhead door, and ensures no PHI is left out.
Reconciles EOD sheets daily and monthly if closing the department.
Enters O&P charges into the Epic system if trained in charge entry.
Coordinates charge entry with the billing coordinator in O&P.
Contacts no-show or cancelled appointments as needed.
Performs other duties as assigned by their supervisor.