Patient Access Representative

Lifepoint Health • Springfield, MO

20h • Onsite

About The Position

At Mercy Rehab Hospital Springfield, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

Requirements

• High school diploma or equivalent Required or 3 years of directly related experience may be substituted for the required education.
• Computer experience required.

Nice To Haves

• Billing or collection experience preferred.

Responsibilities

• Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions.
• Verifies benefits, obtains authorizations as needed, answers phone, maintains code systems and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process.
• Provides a positive first impression of the facility.
• Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
• Distributes and explains forms, documents, and educational handouts to patients and families.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Works alternate shifts/areas as needed to support department operations.
• Performs other duties as assigned.

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Personal and career development education opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED