Patient Access Representative PBX

Conifer Health Solutions•San Ramon, CA

16d•$25 - $28•Onsite

About The Position

The Patient Access Representative supports departmental efficiency at San Ramon Medical Center by greeting customers according to Conifer standards of care and providing customer service. The role includes answering inbound and outbound calls, operating the PBX telephone system, performing reception and quick registration data entry, and collecting and verifying patient information. The representative explains and obtains required hospital and patient legal forms, handles patient armbands and demographic forms, follows financial and cash-control procedures, scans protected health information, and prepares patient information packets for upcoming hospital services. The position is scheduled Monday through Friday from 2:30 p.m. to 11:00 p.m. The ability to pick up additional overtime on some weekends may be available. Employees must also be available to work hours and days as needed based on departmental or system demands. The role is based in hospital administration and may involve working in patient care locations with potential exposure to life-threatening patient conditions.

Requirements

High school diploma or GED.
0–1 year in a customer service role.
Minimum typing speed of 35 words per minute.
Demonstrated working knowledge of a PC, CRT, and printer.
Customer service skills and experience.
Ability to work in a fast-paced environment.
Ability to receive and communicate detailed information orally and in writing.
Ability to build and maintain collaborative relationships with internal and external clients.
Must be available to work hours and days as needed based on departmental or system demands.
Must obtain and provide confirmation of required vaccinations and screenings before employment, as applicable and permitted by law.

Nice To Haves

Knowledge of functions and relationships within a hospital environment.
Understanding of third-party payor requirements.
Understanding of compliance standards.
0–1 year of administrative experience in a medical facility, health insurance, or related area.
Some college coursework.

Responsibilities

Greet customers according to Conifer standards of care and provide customer service.
Perform reception and quick registration data entry, place and verify patient armbands, and complete patient demographic forms.
Follow financial and cash-control policies and procedures.
Explain and obtain hospital and patient legal forms, including Advance Directives, Conditions of Services, Consent for Treatment, Important Message from Medicare, and EMTALA forms.
Answer inbound and outbound calls and operate the PBX telephone system according to hospital policies and protocols.
Scan protected health information and create and file patient information packets or folders for upcoming hospital services.
Professionally collect money owed by patients or guarantors using appropriate negotiation techniques.
Resolve issues raised by physician offices and patients.

Benefits

Medical, dental, vision, disability, and life insurance.
Paid time off for vacation and sick leave, with a minimum of 12 days per year.
401(k) with up to 6% employer match.
10 paid holidays per year.
Health savings accounts and healthcare and dependent flexible spending accounts.
Employee Assistance Program.
Employee discount program.
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare benefits, AD&D, and auto and home insurance.
Shift differentials of $1.00–$2.50 per hour may be available depending on shift worked.
Conifer-observed holidays are paid at time and a half.