Patient Access Representative (MA) - LV Durango Family Medicine Clinic - Full Time 12 Hours Days (Non-Exempt) (Non-Union)

University of Southern California•Las Vegas, NV

3d•$18 - $27

About The Position

The Patient Access Representative/Scheduler is the first point of contact for patients and provides customer service consistent with the Center’s mission and vision. The role supports patient check-in and checkout, payment collection, appointment scheduling, medical record management, and other front-office and clerical functions. It confirms patient identity and eligibility, obtains required signatures, responds to patient questions and calls, recognizes and directs immediate health concerns, and maintains patient privacy, safety, and confidentiality. The position follows safety and infection-control policies and procedures. The role also performs Medical Assistant duties, including escorting patients to exam rooms, preparing charts and exam rooms, recording vital signs and medication lists, monitoring patient flow, assisting physicians with examinations and minor clinical procedures, administering adult and pediatric immunizations according to provider orders, and scheduling diagnostic tests and appointments. It maintains records and supplies, ensures physician orders are implemented by appropriate staff, and performs other duties as assigned. The position is full-time, 12-hour days, and non-exempt/non-union. The hourly rate range is $17.50–$27.01.

Requirements

High school diploma or equivalent.
Graduate of an accredited Medical Assistant diploma or certificate program.
0–1 year of experience in an office or ambulatory clinic setting as a Front Office Medical Assistant.
Knowledge of medical terminology and ability to interview patients and interface with physicians, nurses, and other professional staff.
Knowledge of electronic health records and computer programs such as Word and Excel.
Excellent communication skills, including the ability to speak, read, and write English proficiently.
Comfort with computers and medical terminology.
Basic Life Support (BLS) Healthcare Provider certification from the American Heart Association.
Fire Life Safety Training (LA City) is required within Los Angeles City; if not held at hire, it must be obtained within 30 days of hire and renewed before expiration.

Nice To Haves

3 years of experience in an office or ambulatory clinic setting as a Front Office Medical Assistant.
Proficiency in speaking, reading, and writing both Spanish and English.
Valid Emergency Medical Technician (EMT) certification.

Responsibilities

Greet and check in patients and families as a main point of contact for the Health Center.
Schedule appointments, confirm patient availability, and review appointment date, time, location, and provider with callers.
Answer telephone calls promptly and professionally, direct calls as needed, handle patient requests, and use judgment to escalate calls appropriately.
Act as a patient and Health Center advocate or liaison and perform care coordinator duties when assigned.
Maintain delegated worklists and tasks in the electronic medical record.
Provide benefit plan and eligibility information to participants, providers, unions, employers, and others.
Confirm patient identity and eligibility, obtain required signatures, collect payments, and support check-in, checkout, and medical record management.
Determine patient care needs and direct patients accordingly.
Prepare patient charts before appointments, including arranging for x-rays, pertinent lab work, and special equipment as needed.
Prepare exam rooms and patients for examinations; escort patients to exam rooms and monitor patient flow.
Obtain and record vital signs and medication lists, and record patient information in the chart or EHR according to Joint Commission standards.
Prepare and administer adult and pediatric immunizations according to provider orders.
Assist physicians with examinations, minor clinical procedures, and other procedures as needed.
Ensure physician orders for medications and treatments are implemented by appropriate staff.
Schedule diagnostic tests ordered by physicians and schedule patient appointments.
Keep health care delivery areas stocked, organized, cleaned, and disinfected; maintain files, records, equipment, and office supply inventory.
Perform office and clerical duties, including photocopying, collating, faxing, distributing, mailing, and running errands.
Use equipment effectively, efficiently, and safely; maintain a safe environment and comply with infection-control policies.
Maintain patient privacy, safety, and confidentiality and adhere to Health Center and Keck Medicine of USC NV PC policies and procedures.
Perform other duties as assigned.