Patient Access Representative (MA) - LV Durango Family Medicine Clinic - Full Time 12 Hours Days (Non-Exempt) (Non-Union)

University of Southern California • Las Vegas, NV

2d

About The Position

The Patient Access Representative/Scheduler with Medical Assistant duties is the first point of contact for patients at the Health Center. The position supports patient registration, scheduling, check-in and check-out, payment collection, medical-record management, and front-office operations while providing consistent, professional customer service in keeping with the Center’s mission and vision. The representative answers questions and calls, identifies patients’ needs, confirms identity and eligibility, obtains required signatures, and recognizes when health concerns or calls should be directed or escalated. The role safeguards patient privacy and confidentiality and follows safety and infection-control policies.

In addition to front-office responsibilities, the position prepares patients and exam rooms, escorts patients to exam rooms, obtains and records vital signs and medication lists, monitors patient flow, assists physicians with examinations and minor procedures, and prepares patient charts with relevant medical information. It also administers adult and pediatric immunizations as ordered, schedules diagnostic tests, maintains records and supplies, and performs other assigned duties.

Requirements

• High school diploma or equivalent.
• Graduate of an accredited Medical Assistant diploma or certificate program.
• 0–1 year of experience in an office or ambulatory clinic setting as a Front Office Medical Assistant.
• Knowledge of medical terminology and ability to interview patients and work with physicians, nurses, and other professional staff.
• Knowledge of electronic health records and computer programs such as Word and Excel.
• Excellent communication skills, including proficiency in speaking, reading, and writing English.
• Basic Life Support (BLS) Healthcare Provider certification from the American Heart Association.
• Fire Life Safety Training (LA City) is required within Los Angeles City; if not held upon hire, it must be obtained within 30 days and maintained through renewal before expiration.

Nice To Haves

• Three years of experience in an office or ambulatory clinic setting as a Front Office Medical Assistant.
• Proficiency in speaking, reading, and writing both Spanish and English.
• Valid Emergency Medical Technician (EMT) certification.

Responsibilities

• Greet and check in patients and families, serving as the Health Center’s main point of contact.
• Schedule appointments, confirm patient availability, and review appointment date, time, location, and provider with callers for accuracy.
• Answer telephone calls promptly and professionally, direct calls as appropriate, handle patient requests and questions, and escalate calls when needed.
• Confirm patient identity and eligibility, obtain required signatures, collect payments, and provide benefit-plan and eligibility information to participants and other parties.
• Maintain delegated worklists and patient records in the electronic medical record; prepare charts with pertinent medical information, including available x-rays and lab work.
• Act as an advocate or liaison for patients and the Health Center and continuum of care, as appropriate; perform care-coordinator duties when assigned.
• Determine patient-care needs and direct patients appropriately; escort and prepare patients for examinations and monitor patient flow.
• Obtain and record vital signs and medication lists, and document patient information in the chart/EHR according to Joint Commission standards.
• Prepare and disinfect exam rooms, keep health care delivery areas stocked and organized, and arrange for special equipment as needed.
• Prepare and administer adult and pediatric immunizations according to provider orders.
• Assist physicians with examinations and procedures, including minor clinical procedures, and ensure physician orders for medications and treatments are implemented by appropriate staff.
• Schedule diagnostic tests ordered by physicians as needed.
• Maintain files, records, equipment, and office-supply inventory; perform clerical tasks such as photocopying, collating, faxing, distributing, mailing, and errands.
• Use equipment effectively, efficiently, and safely, and comply with applicable Health Center and Keck Medicine policies, safety standards, and infection-control procedures.
• Maintain patient privacy, safety, and confidentiality and a professional demeanor.
• Perform other duties as assigned.

Benefits

• The Culinary Health Fund provides medical, dental, and vision coverage to its members and dependents; these are not specifically stated as employee benefits for this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED