Patient Access Representative - LV Tropicana Family Medicine Clinic - Full Time 10 Hour Rotating Shift (Non-Exempt) (Non-Union)

University of Southern California•Las Vegas, NV

4d•$18 - $27•Onsite

About The Position

The Patient Access Representative/Scheduler is the first point of contact for patients and families and provides customer service in accordance with the Center's mission and vision. The role requires knowledge of patient check-in and check-out, payment collection, scheduling, and medical-record management. The representative greets patients, answers calls, clarifies patient needs, directs immediate health concerns appropriately, verifies identity and eligibility, obtains required signatures, schedules appointments, answers questions, and performs office and clerical duties. The position protects patient privacy, safety, and confidentiality, maintains a safe environment, and follows infection-control policies. In addition to front-office responsibilities, the position performs Medical Assistant duties. These include escorting patients to exam rooms, preparing charts and exam rooms, obtaining and recording vital signs and medication lists, monitoring patient flow, assisting physicians with examinations and minor procedures, and preparing and administering adult and pediatric immunizations according to provider orders. The representative may schedule diagnostic tests, maintain records and supplies, and perform care-coordination duties when assigned. Other duties may be assigned. The Culinary Health Fund provides healthcare benefits to workers and dependents across the Las Vegas Valley through four Culinary Health Centers. Keck Medicine of USC partners with the Fund to operate and staff primary care and physical therapy services at the centers. The organizations describe a collaborative, integrated care model focused on coordinated, patient-centered services and community-based care.

Requirements

High school diploma or equivalent.
Graduation from an accredited Medical Assistant Diploma/Certificate Program.
0–1 year of experience in an office or ambulatory clinic setting as a Front Office Medical Assistant.
Knowledge of medical terminology and the ability to interview patients and interface with physicians, nurses, and other professional staff.
Knowledge of electronic health records and computer programs such as Word and Excel.
Excellent communication skills, including the ability to speak, read, and write English and Spanish proficiently.
Comfort with computers and medical terminology.
Basic Life Support (BLS) Healthcare Provider certification from the American Heart Association.
Fire Life Safety Training (LA City) is required within Los Angeles City; if not held upon hire, it must be obtained within 30 days of hire and maintained through renewal before expiration.

Nice To Haves

Three years of experience in an office or ambulatory clinic setting as a Front Office Medical Assistant.

Responsibilities

Greet and check in patients and families as the positive first point of contact; support front-desk operations and other front-desk functions.
Schedule appointments, confirm patient availability, and review the appointment date, time, location, and provider with callers for accuracy.
Answer telephone calls promptly and professionally, direct calls as needed, handle patient requests and questions, and use sound judgment when escalating calls.
Advocate for and act as a liaison for patients and the Health Center and continuum of care, as appropriate.
Provide benefit-plan and eligibility information to participants, providers, unions, employers, and others.
Maintain delegated worklists and tasks in the electronic medical record and adhere to applicable Health Center and Keck Medicine policies and procedures.
Determine patient care needs and direct patients appropriately; perform care-coordinator duties when assigned.
Prepare patient charts before appointments, including arranging for x-rays, pertinent lab work, and special equipment as needed.
Prepare and set up exam rooms; escort and prepare patients for examinations; obtain and record vital signs and medication lists; and monitor patient flow.
Prepare and administer adult and pediatric immunizations according to provider orders.
Assist physicians with examinations and procedures, including minor clinical procedures as needed.
Ensure healthcare delivery areas are stocked, organized, cleaned, and disinfected; maintain files and records and oversee equipment and office-supply inventory.
Implement physician orders for medications and treatments through the appropriate staff.
Record patient information in charts and the EHR according to Joint Commission standards.
Schedule diagnostic tests ordered by physicians as needed.
Perform office and clerical work, including photocopying, collating, faxing, distributing, mailing, and errands.
Maintain patient privacy, safety, and confidentiality; maintain a safe environment and comply with infection-control policies.
Perform other duties as assigned.