Patient Access Representative - LV Tropicana Family Medicine Clinic - Full Time 10 Hour Rotating Shift (Non-Exempt) (Non-Union)

University of Southern California•Las Vegas, NV

2d•Onsite

About The Position

The Patient Access Representative/Scheduler is the first point of contact for patients and families and provides customer service consistent with the Center’s mission and vision. The role requires knowledge of patient registration and check-in/check-out, payment collection, scheduling, and patient medical record management. The representative confirms identity and eligibility, obtains required signatures, answers calls and questions, identifies patient needs, and recognizes when immediate health concerns or calls require escalation. The position also performs office and clerical duties and maintains patient privacy, safety, confidentiality, and compliance with infection-control policies and applicable procedures. In addition to front-office responsibilities, the position performs Medical Assistant duties. These include preparing charts and exam rooms, escorting patients, obtaining and recording vital signs and medication lists, monitoring patient flow, assisting physicians with examinations and minor procedures, administering adult and pediatric immunizations according to provider orders, and scheduling diagnostic tests. The role may perform care-coordination duties when assigned and other duties as assigned.

Requirements

High school diploma or equivalent.
Graduation from an accredited Medical Assistant Diploma/Certificate Program.
0–1 year of experience in an office or ambulatory clinic setting as a Front Office Medical Assistant.
Knowledge of medical terminology and the ability to interview patients and communicate with physicians, nurses, and other professional staff.
Knowledge of electronic health records and computer programs such as Word and Excel.
Excellent communication skills, including proficiency in speaking, reading, and writing English and Spanish.
Comfort using computers and working with medical terminology.
Basic Life Support (BLS) Healthcare Provider certification from the American Heart Association.
Fire Life Safety Training (LA City) is required within Los Angeles City; if not held at hire, it must be obtained within 30 days and maintained through renewal before expiration.

Nice To Haves

Three years of experience in an office or ambulatory clinic setting as a Front Office Medical Assistant.

Responsibilities

Serve as the Health Center’s welcoming first point of contact for patients and families.
Greet and check in patients, schedule appointments, and perform other front-desk functions.
Confirm patient availability and review appointment date, time, location, and provider with callers.
Act as an advocate or liaison for patients and the Health Center’s continuum of care as appropriate.
Answer and direct telephone calls promptly and professionally; use sound judgment with upset patients and escalate calls when appropriate.
Maintain delegated worklists and tasks in the electronic medical record.
Handle patient requests and questions appropriately and provide benefit-plan and eligibility information to participants, providers, unions, employers, and others.
Use equipment effectively, efficiently, and safely, and adhere to Health Center and Keck Medicine of USC NV PC policies and procedures.
Perform care-coordinator duties when assigned.
Determine patient care needs and direct patients accordingly.
Prepare patient charts before appointments, including arranging pertinent x-rays and lab work and obtaining special equipment as needed.
Set up exam rooms, prepare patients for examinations, assist physicians with exams and procedures, and monitor patient flow.
Prepare and administer adult and pediatric immunizations according to provider orders.
Obtain and record patient vital signs and prepare patient charts with pertinent medical information.
Keep care-delivery areas stocked, organized, clean, and disinfected.
Maintain files and records and oversee equipment and office-supply inventory.
Photocopy, collate, fax, distribute, and mail materials, and perform errands.
Ensure physician orders for medications and treatments are implemented by appropriate staff.
Record patient information in charts and the EHR according to Joint Commission standards.
Schedule diagnostic tests ordered by physicians as needed.
Maintain patient privacy, safety, and confidentiality; maintain a safe environment and comply with infection-control policies.
Perform other duties as assigned.