Scheduler - LV Tropicana Family Med Clinic - Full Time 10 Hour Rotating Shift (Non-Exempt) (non-Union)
About The Position
The Scheduler performs clerical and communication functions for the department or clinic, including scheduling patient appointments, providing courteous reception, answering phones, registering new patients, and handling office duties such as filing and sorting. The Scheduler reviews new-patient referrals and authorizations for adequate coding and completes new-patient registration, insurance verification, and scheduling as needed. The role works with any and every physician in the department or clinic. As the first point of contact for patients, the Scheduler provides a consistent, superior customer-service experience in accordance with the Center’s mission and vision. The Scheduler greets patients, answers calls, identifies and clarifies patient needs, confirms identity and eligibility, obtains required signatures, schedules appointments, and answers questions. The position may also perform care-coordination duties when assigned.
Requirements
- High school diploma or equivalent.
- Understanding of medical terminology.
- Ability to interview patients and interface with physicians, nurses, and other professional staff.
- Fire Life Safety Training (LA City); if not held at hire, it must be obtained within 30 days of hire and maintained through renewal before expiration. Required within LA City only.
Nice To Haves
- One year of customer-service experience, preferably in a medical environment.
Responsibilities
- Serve as the positive first point of contact for participants, families, and patients.
- Greet and check in patients at the front desk; schedule appointments and perform other front-desk functions.
- Confirm patient availability and review appointment date, time, location, and provider with callers for accuracy.
- Act as an advocate or liaison for patients, the Health Center, and the continuum of care as appropriate.
- Answer telephone calls promptly and professionally, direct calls to other departments as needed, and use sound judgment when handling calls, including escalating calls when appropriate.
- Maintain delegated worklists and tasks through the electronic medical record.
- Use equipment effectively, efficiently, and safely.
- Handle patient requests and questions appropriately.
- Provide benefit-plan and eligibility information to participants, providers, unions, employers, and others.
- Review new-patient referrals and authorizations for adequate coding; complete new-patient registration, insurance verification, and scheduling as necessary.
- Perform care-coordinator duties when assigned.
- Adhere to Culinary Health Center and Jayakumar NV PC policies and procedures.
- Perform other duties as assigned.
- Carry out clerical and office duties, including filing and sorting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
