Patient Access Representative (PRN - Emergency Department)

Munson Healthcare•Traverse City, MI

20h

About The Position

The Patient Access Representative works in the Emergency Department, welcoming and directing patients, families, and visitors to testing and surgical areas. The role is highly mobile and may include transporting people or arranging transportation. Registration duties include obtaining and verifying required patient information and entering it into the registration system promptly. The representative works positively with staff at all levels, communicates information about procedures, expectations, and the hospital environment in a friendly and clear manner, and handles confidential medical information with a high degree of care. The role also involves keeping work areas orderly and stocked, checking department communications daily, implementing requested changes to information-collection procedures, and precepting new hires. This is a PRN position with no set weekly hours, providing coverage for call-ins and PTO. Employees must meet Munson Healthcare’s vaccination or immunity requirements for measles, mumps, rubella, and varicella, and receive an annual flu vaccine or have an approved medical or religious exemption.

Requirements

Associate's degree, two years of formal education, or equivalent experience.
Two years of work experience in customer service, healthcare, or a business-related field.
Exceptional people skills.
Ability to handle confidential medical information with a high degree of care.
Must meet Munson Healthcare vaccination or lab-confirmed immunity requirements for measles, mumps, rubella, and varicella.
Must receive a flu vaccine during the flu season in the year of hire and annually thereafter, or have an approved medical or religious exemption.

Responsibilities

Greet patients, family members, and other customers courteously and direct them to testing and surgical areas.
Assist patients, families, and visitors with transportation, including providing transport or arranging it as needed.
Obtain and verify required patient information and enter it into the registration system promptly.
Provide information about procedures, expectations, and the hospital environment in a friendly and clear manner.
Protect confidential medical information.
Keep offices and work areas orderly and properly stocked.
Check department communications daily using telephone voicemail and/or email.
Make requested changes to current information-collection procedures based on department communications.
Precept new hires and provide the education required for their position.
Perform other duties assigned by the PAS leadership team.