Patient Access Rep-ED - ED Registration Unit - Full Time Evening (3:00 PM to 11:30 PM) (Union, Non-Exempt)

University of Southern California

11d•$26 - $35

About The Position

Under the direction of the Admitting Manager, the Patient Access Representative interviews incoming inpatient, outpatient, and emergency department patients to obtain the information needed for admission and to produce complete and accurate admission records. This includes medical record, demographic, and financial information. The position answers admission-related inquiries, collects deposits or payments, interacts with nursing units and ancillary departments, and directs patients and guests to locations within the hospital. The role supports patient care and service standards while completing registration and related documentation, protecting confidential information, and meeting department productivity and accuracy standards. The representative must be able to work and cross-train in inpatient, outpatient, bed board, and emergency room areas. The position is full-time, evening shift, from 3:00 PM to 11:30 PM, and requires availability for overtime, holidays, and shift changes as staffing needs require.

Requirements

High school diploma or equivalent.
At least 2 years of customer service experience.
Must be BLS certified annually; the preferred-certifications section states that a BLS certificate may be provided within 30 days of hire.
M.A.B. certification is required; new hires must obtain it within 6 months of hire.
Must be physically able to push a wheelchair.
Must be willing to work overtime, holidays, and shift changes as required by staffing needs.
Must be able to work and cross-train in inpatient, outpatient, bed board, and emergency room areas.
Must meet registration productivity and performance standards: at least 20 patients registered per shift, registrations completed within 20 minutes, and account accuracy of at least 80%.
Must complete designated courses within 90 days of hire if a new employee; current employees must successfully pass competency testing every two years according to the stated schedule.

Responsibilities

Acknowledge patients and guests, respond to requests, and provide prompt, courteous assistance and directions.
Interview incoming patients and collect accurate medical record, demographic, insurance, and financial information for admission records.
Complete patient electronic medical records and ensure appropriate paperwork is sent to the proper destination in a timely manner.
Obtain authorizations and required signatures, explain consent and other forms to patients, and obtain Advance Directive information for inpatient, emergency, outpatient, and bed patients.
Document financial arrangements in account notes; discuss financial responsibility and hospital requirements with patients; collect deposits and co-payments; and complete promissory notes when necessary.
Notify the Admitting Manager or Business Office Manager about problem accounts requiring special attention.
Monitor patient valuables in accordance with hospital policy and procedure.
Interact with nursing units and ancillary departments and direct patients and guests to appropriate hospital locations.
Work and cross-train in inpatient, outpatient, bed board, and emergency room areas.
Maintain awareness of patient rights, safety issues, confidentiality, and applicable laws, regulations, and payer program requirements.
Meet department goals, including registering at least 20 patients per shift, completing registrations within the 20-minute standard, and maintaining at least an 80% account accuracy rate.
Complete and print Emergency Department shift logs.
Assist with training new employees and promote teamwork with coworkers and other departments.
Participate in the organization-wide Performance Improvement Program and complete designated courses and competency requirements.
Be comfortable working with sick patients and summon medical assistance when needed.
Meet department staffing needs, including availability for overtime, holidays, and shift changes.
Perform other duties as assigned.