Patient Access Representative | UF Health Corp. | PRN | Variable

UF Health • The Villages, FL

1d

About The Position

As a first point of contact for customers, the Patient Access Representative greets and assists patients and provides excellent service in person and by phone. The role manages patient inquiries, confirms insurance coverage, processes patient payments, and communicates clearly with patients and medical staff. It also involves maintaining accurate patient records and entering data accurately.

Requirements

• High school diploma or equivalent.
• Working knowledge of medical and insurance terminology.
• Strong communication and customer service skills.
• Ability to input extensive data.

Nice To Haves

• Customer service experience preferred.

Responsibilities

• Check patients in and out when they arrive for or leave appointments.
• Answer phone lines to address patient inquiries.
• Document insurance and personal information, payment methods, and other important patient information.
• Keep patient files updated.
• Communicate important information and details to other medical care staff.
• Contact insurance companies regarding coverage, pre-approvals, billing, and other issues.
• Process payments from patients.
• Manage paperwork and ensure appropriate signatures are acquired.
• Perform other clerical duties.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED