Patient Access Representative-Patient Access Emergency Room
About The Position
The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. This role provides excellent customer service to patients and families by applying best practices and standard operating procedures. The representative interviews and registers patients, obtains accurate demographic, insurance, and physician information, and screens customer data to ensure patient eligibility and insurance pre-certification requirements are met. They also assist in identifying self-pay patients and referring them to financial assistance, and maintain open communication with all departments Patient Access interacts with, as well as clinical staff. Additionally, they may assist in the shadowing/precepting of new employees.
Requirements
- High School Diploma or equivalent, required.
- CPR certification (based on position and as determined by manager).
- Demonstrated computer skills required with the ability to navigate most current technology systems.
- Strong administrative skills.
- Excellent customer service and organizational skills.
- Ability to multi-task within a stressful environment.
Nice To Haves
- Associate's Degree, preferred.
- One year of health care experience, preferred.
Responsibilities
- Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
- Interviews and registers patients in registration areas that report up through Patient Access.
- Obtains accurate demographic, insurance, and physician information on registrations.
- Screens customer data to ensure patient is eligible for insurance indicated.
- Communicates differences to the customer.
- Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
- Instructs customer on requirements.
- Assists in identifying self-pay patients and referring them to financial assistance when applicable.
- Instructs customer on requirements.
- Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
- Assists in the shadowing/precepting of new employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
