Patient Access Representative - Emergency

Trinity Health•Grand Rapids, MI

2d•Onsite

About The Position

In an Emergency Room setting, greets patients and family members and obtains and verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery. Enters patient/guarantor data in patient accounting system; collects patient signatures on forms; and scans registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors. Enhances the patient experience throughout all patient interactions, the majority of which are face-to-face.

Requirements

High school diploma
Data entry skills (50-60 keystrokes per minute)
Fluid experience with various software programs
Ability to use multiple systems to obtain or validate information
Basic computer skills
Excellent communication (verbal and written) skills
Excellent organizational skills
Interpersonal skills to deal with internal and external customers
Ability to interpret customer needs, recommend and take action to satisfy the customer’s needs
Accuracy
Attentiveness to detail
Time management skills

Nice To Haves

Associate’s Degree, or an equivalent combination of education and experience
One year of applicable experience in a healthcare provider or payer environment
Working knowledge of medical terminology

Responsibilities

Greets patients and family members in an Emergency Room setting.
Obtains and verifies demographic, clinical, financial, and insurance information for patient registration.
Enters patient/guarantor data into the patient accounting system.
Collects patient signatures on necessary forms.
Scans registration documents.
Obtains and processes signed physician orders.
Conducts online insurance eligibility and benefit verification.
Notifies patient/guarantor and collects patient liabilities.
Refers appropriate cases to financial counseling.
May provide escort and directional support to patients, family members, and visitors.
Enhances the patient experience through face-to-face interactions.