Patient Access Representative - Santiam Pulmonary & Sleep Medicine Clinic

Santiam Hospital & Clinics•Stayton, OR

10d•$20 - $29•Onsite

About The Position

At Santiam Hospital & Clinics, we believe exceptional patient care starts with a supportive and inclusive work environment. We empower every team member by providing access to advanced medical technology and continuous professional development. Join our collaborative culture, where your contributions are valued and your growth is encouraged. Santiam’s Pulmonary & Sleep Medicine Clinic is seeking a Patient Access Representative, you will serve as the first point of contact for our patients, setting the tone for their care experience across the entire hospital system. You will be a vital part of a team that works hand-in-hand with our Pulmonary clinic to provide comprehensive, integrated care for both adult and pediatric sleep disorders. From managing complex sleep apnea and insomnia to coordinating specialized pediatric sleep consultations, our state-of-the-art facility utilizes specialty trained providers and advanced diagnostics to help our community get a better night's rest. This position is ideal for a dependable, organized customer service professional who thrives in a fast-paced environment and is committed to delivering compassionate, high-level support to our community.

Requirements

Knowledge of principles that relate to the position.
Aptitude in verbal and written communication, including ability to communicate with persons in all age groups.
High school diploma or GED equivalent preferred.
Previous experience in customer service, data entry, operating a multi-line phone system, and working with frequent interruptions preferred.
Bilingual proficiency in Spanish and English is preferred but not required.
Possession of United States proof of citizenship or right to work in the United States.
Possession of a driver license or analogous identification.
Willingness to participate in Hospital orientation and educational in-service.

Responsibilities

Schedule patient appointments for services provided by the Outpatient Services Department after insurance company pre-authorization has been obtained.
Obtain and verify insurance company pre-authorization for Department services ordered by Medical Staff or non-Medical Staff providers.
Maintain and modify Department services schedule.
Professionally answer telephone calls and transfer such calls within the Department and to other Hospital Departments.
Accurately and appropriately respond to patient and provider requests for information.
Perform outpatient service paperwork and clerical tasks when assistance with such tasks is needed.
Order, for Department patient service areas, replacement supplies for those at risk of shortage.
Perform other duties assigned by Director.