Patient Access Representative PBX

Conifer Health Solutions•San Ramon, CA

15d•Onsite

About The Position

The Patient Access Representative PBX supports departmental efficiency at San Ramon Medical Center by providing customer service, reception and registration support, telephone operator services, and handling patient documentation. The role greets customers, completes basic demographic registration, verifies patient armbands, collects and explains required hospital and patient forms, and follows financial and cash-control policies. It also handles inbound and outbound calls, operates the hospital PBX system according to hospital policies, and scans and organizes protected health information and patient packets. The position may involve resolving patient and physician-office issues, collecting amounts owed, and working with high patient volumes or uncooperative patients. Employees must be available to work hours and days as needed based on departmental or system demands. The position is based in the hospital administration environment and may be performed in patient-care locations where there is potential exposure to life-threatening patient conditions. The stated schedule is Monday through Friday, 2:30 p.m. to 11:00 p.m.; occasional weekend overtime may be available.

Requirements

High school diploma or GED.
0–1 year of experience in a customer service role.
Minimum typing speed of 35 words per minute.
Demonstrated working knowledge of a PC, CRT, and printer.
Customer service skills and experience.
Ability to work in a fast-paced environment.
Ability to receive and communicate detailed information orally and in writing.
Ability to sit at a computer terminal for extended periods.
Ability to occasionally lift or carry items weighing up to 25 pounds.
Must be available to work hours and days as needed based on departmental or system demands.
Obtain and provide confirmation of required vaccinations and screenings before starting employment, as applicable and permitted by law.

Nice To Haves

Knowledge of functions and relationships within a hospital environment.
Understanding of third-party payer requirements.
Understanding of compliance standards.
0–1 year of administrative experience in a medical facility, health insurance, or related area.
Some college coursework.

Responsibilities

Greet customers according to Conifer Standards of Care and provide customer service.
Perform reception and basic demographic quick-registration data entry.
Place and verify patient armbands and complete patient demographic forms.
Follow financial and cash-control policies and procedures.
Explain and secure hospital and patient legal forms, including Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, and EMTALA forms.
Answer inbound and outbound calls and perform PBX telephone-system operator functions according to hospital policies and protocols.
Scan protected health information and create and file patient information packets or folders for upcoming hospital services.
Use professional negotiation techniques to collect money owed by patients or guarantors.
Resolve physician-office and patient issues.
Work as needed according to departmental or system demands.

Benefits

Medical, dental, vision, disability, and life insurance, subject to employment status.
Paid vacation and sick leave, with a minimum of 12 days per year and accrual of approximately 1.84 hours per 40 hours worked.
401(k) with up to 6% employer match.
10 paid holidays per year.
Health savings accounts and healthcare and dependent flexible spending accounts.
Employee Assistance Program.
Employee discount program.
Voluntary pet, legal, accident and critical illness, long-term care, elder and childcare, AD&D, and auto and home insurance.
Conifer-observed holidays are paid at time and a half.
Potential shift differentials of $1.00–$2.50 per hour, depending on shift worked.