Patient Access Representative II, Imaging Contact Center, Full-Time, Days, Baptist Southbank Plaza

Baptist Health System, Inc.

5d•Onsite

About The Position

Baptist Health is hiring a Patient Access Representative II for its Imaging Contact Center at Baptist Southbank Plaza in Jacksonville, Florida. This full-time, day-shift role supports patients through scheduling and registration, helping provide a seamless experience from initial contact through their visit. The representative serves patients and visitors through face-to-face and telephone interactions, completes accurate registration and documentation, and follows applicable healthcare regulations and privacy requirements. The role may work across multiple Patient Access areas to support departmental needs.

Requirements

Customer service experience.
Healthcare experience.
1–2 years of insurance experience.
High school diploma or equivalent.

Nice To Haves

Experience in hospital registration or patient access.

Responsibilities

Register patients accurately and efficiently, ensuring required demographic, insurance, and registration information is complete.
Use multiple systems and interfaces to support patient access functions and maintain accurate patient information.
Cross-train and work across multiple Patient Access areas to support departmental needs and operational efficiency.
Provide professional, service-focused face-to-face and telephone interactions with patients and visitors.
Contribute to Patient Access Services goals and initiatives, including collections, palm scanning, and other departmental performance measures.
Maintain knowledge of and comply with applicable state and federal requirements, including EMTALA, AHCA, and JCAHO requirements.
Communicate and complete required patient consent and compliance documentation.
Maintain patient privacy in accordance with HIPAA guidelines.
Maintain professional relationships with clinical and non-clinical team members.