Patient Access Specialist- Contact Center

CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA • Charlotte, NC

19h • Onsite

About The Position

CEENTA is seeking a compassionate Patient Access Specialist to serve as the first point of contact for patients calling Charlotte Eye Ear Nose & Throat Associates. The role provides exceptional service by assisting with scheduling, answering questions, and accurately documenting information in the electronic health record (EHR). It is suited to someone who enjoys helping others and is detail-oriented in a fast-paced call center environment.

A typical day involves answering 115–125 inbound patient calls, scheduling, rescheduling, or canceling appointments, and helping callers seeking provider guidance or answers to general questions. The specialist enters accurate information into the EHR and collaborates with providers and clinic staff to route messages and support patient account or billing questions. The position is onsite at CEENTA’s University location in Charlotte, North Carolina, and generally follows a Monday–Friday, 8 a.m.–5 p.m. schedule.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant experience; medical office or high-volume call center experience is required.
• Strong communication and customer service skills.
• Ability to multitask, stay focused, and perform under pressure.
• High attention to detail and ability to learn quickly.
• Commitment to ethical behavior and patient confidentiality.

Nice To Haves

• Experience with Epic EHR.

Responsibilities

• Answer 115–125 inbound calls per day with a friendly, professional tone.
• Schedule, reschedule, and cancel patient appointments in the EHR.
• Collect, verify, and enter patient demographic and insurance information.
• Document and route patient triage requests to providers.
• Assist with general questions, concerns, and complaints.
• Collect pre-payments and patient balances.
• Operate a multi-line phone system.
• Maintain accuracy, confidentiality, and compliance with HIPAA.
• Collaborate with teammates and contribute to a positive work environment.
• Demonstrate reliable, predictable attendance and adhere to all policies.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED