Patient Access Representative II

Sutter Health • Sacramento, CA

4d • $29 - $41

About The Position

Serves as the face-to-face point of contact for patients at a hospital. Obtains the information necessary to register and financially clear patients, greets patients and family members, and obtains or verifies relevant information for service delivery. Enhances the patient experience by providing customer service at the point of service and demonstrating knowledge of Sutter Health’s system and service offerings. This is a per diem/casual position with varied shifts, 8-hour shift hours, variable days, and every-other-weekend requirements.

Requirements

• High school diploma or equivalent; equivalent experience may be accepted in lieu of the required degree or diploma.
• General knowledge of patient access and financial counseling functions in acute and non-acute settings.
• Working knowledge of insurance and medical terminology.
• Knowledge of EMTALA and consent laws.
• Time management skills and ability to manage frequent in-person patient contacts while maintaining and documenting registration data effectively.
• Ability to work accurately and efficiently in multiple computer systems, including patient registration/accounting systems, telephone consoles, document imaging and scanning, payment posting, payer websites, and data quality monitoring systems.
• Verbal and written communication and active listening skills.
• Accuracy and attention to detail.
• Decision-making and problem-solving skills.
• Ability to work concurrently on a variety of tasks or projects in a diverse environment.
• Ability to meet or exceed customer service, productivity, and quality standards.
• Computer proficiency.
• Ability to work with and maintain confidential information.

Nice To Haves

• One year of recent relevant experience.
• One year of experience in a hospital or clinic, insurance company, managed care organization, or other financial services setting, performing financial counseling, financial clearance, or customer service activities.

Responsibilities

• Greet patients and family members and serve as the face-to-face customer service point of contact.
• Obtain and verify information needed to register and financially clear patients for service delivery.
• Provide a positive patient experience and demonstrate knowledge of Sutter Health’s system and service offerings.
• Manage and document patient data in registration systems while handling frequent in-person patient contacts.
• Work across multiple computer systems accurately and efficiently.
• Maintain confidential information.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED