Patient Access Representative II
About The Position
Sentara Rockingham Memorial Hospital is hiring a Patient Access Representative - Part Time Day schedule. The Patient Access Rep II is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms. Extensive training provided for entry-level candidates and opportunities for advancement provided.
Requirements
- High School Diploma or Equivalent (Required)
- Customer Service OR Data Entry - 2 years (Required)
- Healthcare experience (Required)
- Demonstrated proficiency in computer keyboarding skills (Required)
- Proper grammar, spelling and punctuation
Nice To Haves
- Associate's or Bachelor's degree can be considered in lieu of two years of experience
- Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)
- Interpersonal skills
Responsibilities
- Verifying the patient identity and selecting the correct patient record
- Reviewing schedules and physician orders to register the patient for the appropriate service
- Scanning important documents such as insurance cards, ID's, Living Wills, and POAs
- Verifying and entering the patient's demographic and insurance information in the electronic health record
- Explaining and completing complex regulatory and compliance documents
- Adhering to all applicable privacy and compliance standards
- Explaining and collecting co-payments, deposits and outstanding balances
- Performing transactions securely
- Greeting patients and families
- Answering questions
- Ensuring the patients arrive to the appropriate service area at the right time
- Performing scheduling, pre-admission and discharge duties
- Providing supervision and patient information updates to families in waiting rooms
Benefits
- Market-competitive compensation packages, inclusive of base pay, incentives, and benefits
- Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Pet Insurance
- Legal Resources Plan
- Opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
