Patient Access Representative II

Sutter Health • Jackson, MS

4d • $29 - $41

About The Position

Serves as the face-to-face point of contact for patients at a hospital. Obtains the information needed to register and financially clear patients, greeting patients and family members and obtaining or verifying relevant information for service delivery. Enhances the patient experience by providing customer service at the point of service and demonstrating knowledge of Sutter’s health system and service offerings.

Requirements

• High school diploma or GED.
• One year of recent relevant experience.
• General knowledge of patient access and financial counseling functions in acute and non-acute settings.
• Working knowledge of insurance and medical terminology.
• Knowledge of EMTALA and consent laws.
• Time-management skills and ability to manage frequent in-person patient contacts while maintaining and documenting data in patient registration systems.
• Ability to work accurately and efficiently in multiple computer systems, including patient registration/accounting systems, telephone consoles, document imaging and scanning systems, payment posting systems, proprietary payer websites, and data quality monitoring systems.
• Verbal and written communication skills and active listening skills.
• Accuracy and attention to detail.
• Decision-making and problem-solving skills.
• Ability to work concurrently on varied tasks and projects in a diverse environment.
• Ability to meet or exceed targeted customer service, productivity, and quality standards.
• Computer proficiency.
• Ability to work with and maintain confidential information.

Responsibilities

• Greet patients and family members and obtain or verify information needed to register and financially clear patients.
• Register and financially clear patients for service delivery.
• Provide customer service and enhance the patient experience at the point of service.
• Maintain and document data in patient registration systems accurately and efficiently.
• Handle hazardous drugs as required by the role, in accordance with applicable NIOSH and USP 800 guidelines.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED