Patient Access Representative II

Sutter Health•Brookings, SD

11d•$25 - $35

About The Position

Serves as the face-to-face point of contact for patients at a hospital. Obtains the information needed to register and financially clear patients, greets patients and family members, and obtains or verifies relevant information during registration and financial clearance. Enhances the patient experience by providing customer service at the point of service and demonstrating knowledge of Sutter Health’s system and service offerings. This role requires general knowledge of patient access and financial counseling functions in acute and non-acute settings, along with working knowledge of insurance and medical terminology. The position is scheduled for full-time day shifts, with variable days of the week and occasional weekend requirements. Employees of Sutter Health and its entities may handle hazardous drugs in the course of their work, in accordance with NIOSH and USP 800 guidelines.

Requirements

High school diploma or General Education Diploma (GED).
One year of recent relevant experience.
General knowledge of patient access and financial counseling functions in acute and non-acute settings.
Working knowledge and understanding of insurance and medical terminology.
Knowledge of Emergency Medical Treatment and Active Labor Act (EMTALA) and consent laws.
Time management skills and ability to manage frequent in-person patient contacts while effectively maintaining and documenting data in patient registration systems.
Demonstrated ability to work accurately and efficiently in multiple computer systems, including patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites, and data quality monitoring.
Verbal and written communication and active listening skills.
Accuracy and attention to detail.
Decision-making and problem-solving skills.
Ability to work concurrently on a variety of tasks or projects in a diverse environment.
Ability to meet or exceed targeted customer service, productivity, and quality standards.
Computer proficiency.
Ability to work with and maintain confidential information.

Responsibilities

Greet patients and family members and serve as the face-to-face customer service contact at the point of service.
Obtain and verify information required to register patients and financially clear them for services.
Maintain and document patient data in registration systems while managing frequent in-person patient contacts.
Work across multiple computer systems accurately and efficiently.
Maintain the confidentiality of information.
Meet or exceed customer service, productivity, and quality standards.
Handle hazardous drugs as applicable to the work, following NIOSH and USP 800 guidelines.