Patient Access Representative II
SSM Health•Centralia, IL
•$18 - $26•Onsite
About The Position
This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same — you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps. If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding.
Requirements
- 1+ years of Patient Access experience required
- EHR experience
- Healthcare experience
- Customer Service experience
- High School diploma/GED or 10 years of work experience
- One year experience
Responsibilities
- Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
- Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
- Assists with coordination of activities related to insurance pre-certification/authorization.
- Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
- Performs clerical and reception duties associated with patient registration.
- Identifies process improvement opportunities and participates in improvement plans.
- Works on special projects as needed.
- May review the work of others.
- Performs other duties as assigned.
Benefits
- Competitive pay and benefits
- Career development opportunities within a large, integrated health system
- Supportive leadership and a collaborative team environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
