Patient Access Representative II

Sutter Health • Novato, CA

2d

About The Position

The Patient Access Representative II serves as a face-to-face point of contact for patients at a hospital. The role obtains the information needed to register and financially clear patients, greets patients and family members, and obtains or verifies relevant information during registration and financial clearance. The representative supports the patient experience by providing customer service at the point of service and demonstrating knowledge of Sutter Health’s system and service offerings.

Requirements

• High school diploma or GED.
• One year of recent relevant experience.
• General knowledge of patient access and financial counseling functions in acute and non-acute settings.
• Working knowledge of insurance and medical terminology.
• Knowledge of EMTALA and consent laws.
• Time management skills and ability to handle frequent in-person patient contacts while accurately maintaining and documenting registration data.
• Ability to work accurately and efficiently across multiple computer systems, including patient registration and accounting systems, telephone consoles, document imaging and scanning systems, payment posting systems, proprietary payer websites, and data quality monitoring systems.
• Verbal and written communication skills and active listening skills.
• Accuracy and attention to detail.
• Decision-making and problem-solving skills.
• Ability to work concurrently on a variety of tasks and projects in a diverse environment.
• Computer proficiency.
• Ability to work with and maintain confidential information.

Responsibilities

• Greet patients and family members and serve as a face-to-face customer service contact.
• Obtain and verify information needed to register and financially clear patients for services.
• Maintain and document data in patient registration systems.
• Support the patient experience by demonstrating knowledge of Sutter Health’s system and service offerings.
• Meet or exceed targeted customer service, productivity, and quality standards.
• Maintain confidential information.

Benefits

• Eligible positions include a comprehensive benefits package.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED