Patient Access Representative II

Sutter Health • San Francisco, CA

4d

About The Position

Serves as the face-to-face point of contact for patients at a hospital. Obtains the information needed to register and financially clear patients, greeting patients and family members and obtaining or verifying relevant details for service delivery. Enhances the patient experience by providing customer service at the point of service and demonstrating knowledge of Sutter Health’s system and service offerings.

Requirements

• High school diploma or equivalent education or experience.
• At least 1 year of experience in a hospital, clinic, insurance company, managed care organization, or financial services setting performing financial counseling, financial clearance, or customer service activities.
• Knowledge of patient access and financial counseling functions in acute and non-acute healthcare settings.
• Understanding of insurance terminology, medical terminology, EMTALA regulations, and consent laws.
• Strong time-management skills and ability to maintain accurate documentation amid frequent patient interactions.
• Proficiency with patient registration and accounting systems, payment posting applications, document imaging and scanning systems, telephone systems, payer websites, and data quality monitoring tools.
• Excellent verbal, written, and active listening skills.
• Strong attention to detail and accuracy.
• Effective decision-making and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to meet or exceed customer service, productivity, and quality metrics.
• General computer proficiency.
• Ability to maintain confidentiality and appropriately handle sensitive information.

Responsibilities

• Greet patients and family members and serve as their face-to-face point of contact.
• Obtain and verify information needed to register and financially clear patients for service delivery.
• Provide customer service throughout patient interactions and demonstrate knowledge of Sutter Health’s system and service offerings.
• Maintain accurate documentation while balancing frequent patient interactions.

Benefits

• Eligible positions include a comprehensive benefits package.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED