Patient Access Representative II

Sutter Health • Tracy, CA

7d • $29 - $41

About The Position

Serves as the face-to-face point of contact for patients at a hospital. Obtains the information necessary to register and financially clear patients. Greets patients and family members and obtains or verifies relevant information during registration and financial clearance for services. Enhances the patient experience by providing customer service at the point of service and demonstrating knowledge of Sutter Health’s system and service offerings.

Requirements

• High school diploma or GED.
• One year of recent relevant experience.
• General knowledge of patient access and financial counseling functions in acute and non-acute settings.
• Working knowledge of insurance and medical terminology.
• Knowledge of EMTALA and consent laws.
• Time management skills and the ability to manage frequent in-person patient contacts while maintaining and documenting data effectively.
• Ability to work accurately and efficiently across multiple computer systems, including patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, payer websites, and data quality monitoring systems.
• Verbal and written communication skills and active listening skills.
• Accuracy and attention to detail.
• Decision-making and problem-solving skills.
• Ability to work concurrently on a variety of tasks and projects in a diverse environment.
• Ability to meet or exceed customer service, productivity, and quality standards.
• Computer proficiency.
• Ability to work with and maintain confidential information.

Responsibilities

• Greet patients and family members and serve as the face-to-face customer service contact.
• Obtain and verify information required to register and financially clear patients for services.
• Maintain and document patient data accurately in registration systems.
• Support a positive patient experience by demonstrating knowledge of Sutter Health’s system and service offerings.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED