Patient Access Representative II

Sutter Health • San Francisco, CA

5d • $35 - $49

About The Position

Serves as the face-to-face point of contact for patients at a hospital. Obtains the information needed to register and financially clear patients, greets patients and family members, and obtains or verifies relevant information for registration and financial clearance. Enhances the patient experience by providing customer service at the point of service and demonstrating knowledge of Sutter Health’s system and service offerings.

This is a short-hour position with an 8-hour shift on variable days, including Saturday work. The shift is during the day. The position is non-exempt and has 8 weekly hours.

Requirements

• High school diploma or GED.
• One year of recent relevant experience.
• General knowledge of patient access and financial counseling functions in acute and non-acute settings.
• Working knowledge of insurance and medical terminology.
• Knowledge of Emergency Medical Treatment and Active Labor Act (EMTALA) and consent laws.
• Time-management skills and ability to manage frequent in-person patient contacts while maintaining and documenting data in patient registration systems.
• Ability to work accurately and efficiently across multiple computer systems, including patient registration/accounting systems, telephone consoles, document imaging and scanning, payment posting, payer websites, and data quality monitoring systems.
• Verbal and written communication skills and active listening skills.
• Accuracy and attention to detail.
• Decision-making and problem-solving skills.
• Ability to work concurrently on a variety of tasks and projects in a diverse environment.
• Ability to meet or exceed targeted customer service, productivity, and quality standards.
• Computer proficiency.
• Ability to work with and maintain confidential information.

Responsibilities

• Serve as a face-to-face point of contact for patients and family members.
• Obtain and verify information needed to register and financially clear patients for services.
• Provide customer service at the point of service and support a positive patient experience.
• Maintain and document patient information accurately in registration systems.
• Work with confidential information.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED