Patient Access Representative II

Sutter Health • Tracy, CA

5d

About The Position

Serves as the face-to-face point of contact for patients at a hospital. Obtains the information needed to register and financially clear patients, greeting patients and family members and obtaining or verifying relevant information for service delivery. Enhances the patient experience during interactions by providing customer service at the point of service and demonstrating knowledge of Sutter’s health system and service offerings.

Requirements

• High school diploma or General Education Diploma (GED).
• One year of recent relevant experience.
• General knowledge of patient access and financial counseling functions in acute and non-acute settings.
• Working knowledge of insurance and medical terminology.
• Knowledge of Emergency Medical Treatment and Active Labor Act (EMTALA) and consent laws.
• Time management skills and the ability to manage frequent in-person patient contacts while maintaining and documenting data effectively.
• Ability to work accurately and efficiently across multiple computer systems, including patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites, and data quality monitoring.
• Verbal and written communication and active listening skills.
• Accuracy and attention to detail.
• Decision-making and problem-solving skills.
• Ability to work concurrently on a variety of tasks and projects in a diverse environment.
• Ability to meet or exceed targeted customer service, productivity, and quality standards.
• Computer proficiency.
• Ability to work with and maintain confidential information.

Responsibilities

• Greet patients and family members and obtain or verify relevant information for registration.
• Obtain the information required to register and financially clear patients for service delivery.
• Serve as a customer service point of contact at the point of service and enhance the patient experience.
• Accurately maintain and document information in patient registration systems.

Benefits

• Eligible positions include a comprehensive benefits package.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED