Patient Access Representative II

Sutter Health • San Francisco, CA

3d • $35 - $49

About The Position

Serves as the face-to-face point of contact for patients in a hospital setting. Obtains the information needed to register and financially clear patients, greets patients and family members, and obtains or verifies relevant information for registration and financial clearance. Enhances the patient experience through customer service at the point of service and demonstrates knowledge of Sutter Health’s system and service offerings.

Requirements

• High school diploma or General Education Diploma (GED).
• One year of recent relevant experience.
• General knowledge of patient access and financial counseling functions in acute and non-acute settings.
• Working knowledge of insurance and medical terminology.
• Knowledge of Emergency Medical Treatment and Active Labor Act (EMTALA) and consent laws.
• Time-management skills and ability to manage frequent in-person patient contacts while maintaining and documenting data in patient registration systems.
• Ability to work accurately and efficiently across multiple computer systems, including patient registration/accounting systems, telephone consoles, document imaging and scanning, payment posting, payer websites, and data-quality monitoring systems.
• Verbal and written communication skills and active listening skills.
• Accuracy and attention to detail.
• Decision-making and problem-solving skills.
• Ability to work concurrently on a variety of tasks and projects in a diverse environment.
• Ability to meet or exceed targeted customer service, productivity, and quality standards.
• Computer proficiency.
• Ability to work with and maintain confidential information.

Responsibilities

• Greet patients and family members and serve as the face-to-face customer service contact at the point of service.
• Obtain and verify information needed to register and financially clear patients.
• Maintain and document patient information accurately in registration systems.
• Support a positive patient experience while meeting customer service, productivity, and quality standards.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED