Patient Access Representative I

Endeavor Health•Chicago, IL

4d•$20 - $29•Onsite

About The Position

The Patient Access Representative I greets and assists patients, visitors, physicians, and employees in a friendly, courteous, and professional manner. The representative accurately and efficiently registers patients in Admitting, Outpatient Registration, and the Emergency Department, in person or by phone, and completes related Meditech routines and other system processes. The role verifies demographic information, insurance benefits, and eligibility; obtains pre-authorizations or referrals when applicable; and collects payments, co-payments, and deposits. The representative explains consent forms and financial responsibility, obtains signatures, completes and distributes paperwork, and uses interpretive services when appropriate. The position also maintains logs and statistical information, directs or escorts visitors, and works collaboratively with hospital departments and the registration team. Schedule flexibility and sound judgment in escalating unusual situations are expected.

Requirements

High school graduation or equivalent.
At least six months of experience in hospital or clinic registration/admitting, scheduling, patient financial services, medical records, or a medical/physician practice setting.
Excellent interpersonal communication and customer service skills.
Ability to interact and communicate positively and effectively with multiple departments.
Good working knowledge of basic medical terminology and anatomy.
Knowledge of general clinical office or department policies and practices.
Keyboarding speed of 45 words per minute.
Good working knowledge of computers.
Knowledge of Medicare, Public Aid, and managed care payment and reimbursement requirements.
Ability to use sound judgment and independent decision-making to solve problems, resolve issues, and support department efficiency and productivity.
Ability to prioritize and organize tasks and remain flexible amid changing demands.

Nice To Haves

At least one year of college coursework preferred.

Responsibilities

Demonstrate commitment to the hospital’s mission, service orientation, responsibilities, and standards.
Greet and assist patients, visitors, physicians, and employees promptly and professionally; direct or escort them to the appropriate location.
Complete patient registration and related Meditech routines and system processes accurately and promptly, in person or by phone.
Verify insurance benefits and eligibility, and obtain pre-authorizations or referrals when applicable.
Collect payments, co-payments, and deposits, and document appropriately in the B/AR system.
Explain consent forms, obtain signatures, use interpretive services when appropriate, and complete and distribute paperwork.
Complete and maintain logs, lists, and statistical information.
Work effectively as a team member, demonstrate schedule flexibility, register all patient types, and seek additional responsibilities.
Notify management of unusual occurrences or situations requiring management attention or action.