Patient Access Representative I

Sentara Hospitals • Norfolk, VA

7d • Onsite

About The Position

The Patient Access Representative I is responsible for all aspects of patient registration, including verifying patient identity and selecting the correct patient record; reviewing schedules and physician orders to register patients for the appropriate services; scanning documents such as insurance cards, identification, Living Wills, and powers of attorney; and entering and verifying demographic and insurance information in the electronic health record. The representative explains and completes regulatory and compliance documents, follows applicable privacy and compliance standards, explains and collects co-payments, deposits, and outstanding balances, and processes transactions securely. As often the first point of contact for patients, the representative greets patients and families, answers questions, and helps ensure patients arrive at the appropriate service area at the right time. Duties may also include scheduling, pre-admission, discharge, and providing supervision and patient information updates to families in waiting rooms.

This is a full-time, third-shift night position at Sentara Norfolk General Hospital in Norfolk, Virginia. A sign-on bonus of up to $1,500 is available for qualified candidates. The stated hourly base pay range is $20.24–$30.25; compensation may vary based on qualifications, experience, location, market conditions, and business needs, and additional compensation may be available.

Requirements

• High school diploma or equivalent.
• Two years of customer service and/or data entry experience, or an associate or bachelor's degree in lieu of two years of experience.
• Proficiency in keyboarding.

Responsibilities

• Verify patient identity and select the correct patient record.
• Review schedules and physician orders to register patients for the appropriate service.
• Scan important documents, including insurance cards, identification, Living Wills, and powers of attorney.
• Verify and enter patient demographic and insurance information in the electronic health record.
• Explain and complete regulatory and compliance documents while adhering to privacy and compliance standards.
• Explain and collect co-payments, deposits, and outstanding balances, and securely perform transactions.
• Greet patients and families, answer questions, and help patients arrive at the appropriate service area at the right time.
• Perform scheduling, pre-admission, and discharge duties as applicable.
• Provide supervision and patient information updates to families in waiting rooms.

Benefits

• Medical, dental, and vision plans.
• Life and disability insurance, including long-term and short-term disability and critical illness plans.
• 401(k)/403(b) with employer match.
• Paid time off, sick leave, and holidays.
• Paid parental and family caregiver leave, and paid military leave.
• Adoption, fertility, and surrogacy reimbursement up to $10,000.
• Emergency backup care.
• Tuition assistance of up to $5,250 per year and discounted educational opportunities through Guild Education.
• Student debt pay down of up to $10,000 and student loan repayment assistance.
• Pet insurance.
• Legal resources plan.
• Opportunity to earn an annual discretionary bonus, subject to system and employee eligibility criteria.
• Up to $1,500 sign-on bonus for qualified candidates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED