Patient Access Representative I

Sentara Hospitals•Norfolk, VA

7d•Onsite

About The Position

The Patient Access Representative I is responsible for all aspects of patient registration. Duties include verifying patient identity and selecting the correct patient record; reviewing schedules and physician orders to register patients for the appropriate service; scanning documents such as insurance cards, identification, Living Wills, and powers of attorney; and verifying and entering demographic and insurance information into the electronic health record. The representative explains and completes regulatory and compliance documents while adhering to privacy and compliance standards. They explain and collect co-payments, deposits, and outstanding balances and process transactions securely. In most areas, this role is the first point of contact for patients and provides the first impression of Sentara. The representative greets patients and families, answers questions, and helps patients reach the appropriate service area at the right time. The role may also include scheduling, pre-admission, and discharge duties, as well as supervising and providing patient information updates to families in waiting rooms.

Requirements

High school graduation or equivalent.
Two years of customer service and/or data entry experience, or an associate or bachelor's degree in lieu of two years of experience.
Proficiency in keyboarding.

Responsibilities

Verify patient identity and select the correct patient record.
Review schedules and physician orders and register patients for the appropriate service.
Scan important documents, including insurance cards, identification, Living Wills, and powers of attorney.
Verify and enter patient demographic and insurance information in the electronic health record.
Explain and complete regulatory and compliance documents while following applicable privacy and compliance standards.
Explain and collect co-payments, deposits, and outstanding balances, and securely process transactions.
Greet patients and families, answer questions, and direct patients to the appropriate service area at the right time.
May perform scheduling, pre-admission, and discharge duties.
May supervise and provide patient information updates to families in waiting rooms.

Benefits

Medical, dental, and vision plans
Life and disability insurance
401(k)/403(b) with employer match
Paid time off, including vacation, sick time, and holidays
Paid parental and military leave
Educational assistance or student loan repayment
Adoption, fertility, and surrogacy reimbursement up to $10,000
Paid parental and family caregiver leave
Emergency backup care
Long-term and short-term disability and critical illness plans
Tuition assistance of $5,250 per year and discounted educational opportunities through Guild Education
Student debt pay down up to $10,000
Pet insurance
Legal resources plan
Opportunity to earn an annual discretionary bonus subject to system and employee eligibility criteria
Sign-on bonus up to $1,500 for qualified candidates