Patient Access Representative I

Cleveland Clinic • Fort Wayne, IN

2d • Onsite

About The Position

The Patient Access Representative I works in the Emergency Department at Cleveland Clinic Lutheran Hospital and helps provide an exceptional experience for patients, families, and visitors. The role includes patient registration, collecting demographic, insurance, medical, and financial information, checking insurance eligibility, collecting co-payments, supporting self-screening, and scheduling services. The position provides a foundation for career advancement within Cleveland Clinic.

The caregiver cross-trains across patient access areas, including the front desk, admitting office, Emergency Department, and cash register. They provide registration and cash collection access in Epic and serve as a Super User and a resource for training new caregivers. The stated part-time rotation consists of three six-hour shifts one week and four six-hour shifts the next, totaling 42 hours per pay period, with weekend and holiday requirements. The first two weeks are on-site Epic training, Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

• High school diploma or GED and two years of experience in a customer-facing role, or an associate degree and one year of experience, or a bachelor's degree.
• Knowledge of medical terminology sufficient to understand physician orders, or completion of a medical terminology course within one year.
• Basic PC software application knowledge and ability to use multiple data systems.
• Ability to work confidently and efficiently in an Emergency Department setting.

Nice To Haves

• Experience in healthcare, billing, and coding.
• Insurance experience.
• Behavioral health experience.

Responsibilities

• Perform registration and obtain demographic, insurance, medical, and financial information.
• Cross-train to staff patient access areas, including the front desk, admitting office, Emergency Department, and cash register.
• Function as a Super User and act as a resource for training new caregivers.
• Provide registration and cash collection access in Epic.
• Assist patients with insurance eligibility, co-payment collection, self-screening, and scheduling services.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED