Patient Access Representative I- Part-Time- Garners Ferry-2

Medical University of South Carolina•Ferry, MI

3d•Onsite

About The Position

The Patient Access Representative I works in the Patient Admissions Department and processes patient preadmission and admission demographic and insurance data. The role enters information into the hospital computer system and maintains quality control to ensure registration information is accurate. It serves as a liaison among patients, financial counselors, and hospital patient accounting, and follows applicable state, federal, and MUSC policies and procedures. The position also supports patient access workflows by assisting staff with registration procedures, insurance verification, and customer service; addressing complex registration issues and escalated patient concerns; coordinating patient flow, scheduling, and check-in; collaborating with clinical departments; conducting quality assurance audits; helping train staff; and monitoring patient access performance metrics. This is a part-time position scheduled for 24 hours per week at the Garners Ferry Medical Center.

Requirements

High school diploma or equivalent (GED).
At least 1 year of customer service experience; the posting also describes qualifying experience in customer service, health care, or a business-related field.
Ability to perform job functions while standing, sitting, and walking frequently; working indoors continuously; and carrying out the listed physical requirements, including lifting up to 15 pounds infrequently.
Ability to interpret and apply financial procedures and regulations is preferred.
Previous experience with hospital information systems or word processing is preferred.

Nice To Haves

Ability to interpret and apply financial procedures and regulations.
Previous experience with hospital information systems or word processing.

Responsibilities

Assist Patient Access Representative I staff with registration procedures, insurance verification, and customer service practices.
Provide subject matter expertise on patient access workflows, policies, and procedures, including support with complex registration issues, insurance inquiries, and patient concerns.
Coordinate patient flow and scheduling, including registration, appointment scheduling, and check-in processes.
Handle escalated patient inquiries, complaints, and issues, resolving conflicts and providing solutions to enhance patient satisfaction.
Collaborate with clinical departments, nurses, and physicians on patient care needs, scheduling conflicts, and improvements to patient access processes.
Conduct quality assurance audits of patient registration data, insurance information, and documentation for accuracy and regulatory compliance.
Assist in training new staff, developing training materials, and conducting ongoing education on patient access policies and procedures.
Monitor patient access performance indicators, including registration accuracy, wait times, and patient satisfaction scores.
Participate in departmental meetings, committees, and initiatives to improve operational efficiency, patient experience, and organizational outcomes.
Process preadmission and admission demographic and insurance data; enter information into the hospital computer system and maintain its accuracy.
Act as a liaison between patients, financial counselors, and hospital patient accounting, while following applicable state, federal, and MUSC policies and procedures.