Patient Access Representative - Emergency (Per diem)

Montage Health•Monterey, CA

1d•$34 - $46

About The Position

Under the leadership of the Patient Access Supervisor, the Patient Access Representative I performs patient check-in, including updating the schedule for same-day radiology appointments, registration, transfer, and discharge functions. The representative greets patients and visitors and answers incoming phone calls. They interview patients and gather information from patients, doctors’ offices, insurance companies, and government agencies; obtain signatures on financial agreements, consents, and admissions agreements; generate paperwork; and place hospital identification bands according to procedure. They explain financial responsibility to patients or guarantors and collect payments according to procedure. They enter complete and accurate information using computer technology. The role may be cross-trained and scheduled as a charge person, Pre Service Representative, or Financial Counselor/Benefit Specialist. It serves patients, physician’s offices, and other customers and requires excellent communication and customer service skills. This is a per-diem position with 10-hour shifts on varied days and shifts as needed, with no set guaranteed hours in a two-week pay period. The stated pay range is $34.03 to $45.55, based on applicable experience. Shift differentials are $2.03 per hour for evening shifts and $3.04 per hour for night shifts, depending on hours worked.

Requirements

Clerical experience, including typing, filing, answering phones, and using office equipment.
Ability to maintain a positive, professional demeanor in a demanding environment.
Basic computer skills.
High school diploma, G.E.D., or equivalent work experience in a related field.

Nice To Haves

Knowledge of and experience with medical terminology.
Basic understanding of insurance requirements.
Two years of experience in a health care environment.
Basic understanding of diagnosis and procedure coding.

Responsibilities

Perform patient check-in, including updating schedules for same-day radiology appointments.
Complete registration, transfer, and discharge functions.
Greet patients and visitors and answer incoming phone calls.
Interview patients and gather information from patients, doctors’ offices, insurance companies, and government agencies.
Obtain required signatures on financial agreements, consents, and admissions agreements.
Generate appropriate paperwork and place hospital identification bands according to procedure.
Explain financial responsibility to patients or guarantors and collect payments according to procedure.
Enter complete and accurate data using computer technology.
May be cross-trained and scheduled as a charge person, Pre Service Representative, or Financial Counselor/Benefit Specialist.
Serve patients, physician’s offices, and other customers with excellent communication and customer service.