Patient Access Representative, Float

Sanford Health•Marshfield, WI

4d•$16 - $23•Hybrid

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This position is hybrid/remote and is located in Marshfield WI. The Float Patient Access Representative will rotate to multiple Sanford locations based on needs. The Patient Access Representative (PAR) performs patient registration and scheduling duties. In a registration role, the PAR greets patients, verifies demographics, registers/schedules patients, handles paperwork, creates electronic files, scans and routes documents, educates patients, obtains signatures, establishes financial responsibility, collects co-payments, and may work through a registration work queue to resolve issues. In a scheduling role, the PAR schedules appointments and procedures, obtains referrals, conducts pre-authorization, arranges interpreter services, checks patients in/out, and offers enrollment to additional resources. They may also coordinate provider schedules, resolve work queue issues, and manage waitlists. Additional duties may include chart preparation, organizing documents, discussing pre-payment, initiating financial assistance, prior authorization, tracking visits, health information management, reporting, administering assessments, coordinating Telemed appointments, provider and schedule maintenance, charge entry/billing, reminder calls, hospital admissions, making copies, sending faxes, and ordering supplies. In all settings, the PAR serves as a mentor for new staff, displays professionalism, promotes respect and cooperation, works independently and as part of a team, takes direction from the nursing team, maintains confidentiality, and requires excellent customer service and empathy. Working knowledge of medical terminology and professional written communication is necessary.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Six months' customer service experience desired.
Medical terminology helpful.
Customer service skills essential.
Must be able to work as part of a team and also work independently.
Must always maintain confidentiality of sensitive information.
Requires excellent customer service and the ability to empathize with patients and their situations.
Working knowledge of medical terminology and use of professional written communication when making notes.

Nice To Haves

Post-secondary education helpful.
May require BLS for certain locations and/or settings.

Responsibilities

Greets patients/residents and verifies patient/resident demographics to accurately register and/or schedule patients/residents.
Takes care of related paperwork, creates electronic files, provides, scans, and routes necessary forms and documents.
Educates patients/residents and captures their signatures on necessary paperwork.
Establishes and assigns financial responsibility and/or assists with arrangements while adhering to appropriate policies and procedures.
Collects co-payments, pre-payments, and/or payments on account balances.
May work through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database.
Schedules patient/resident appointments and procedures.
Obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients/residents in/out, and offers enrollment to additional resources.
Collaborates with nursing team and providers to coordinate appointments to meet patients'/residents' needs.
May coordinate provider schedule, resolve work queue issues and manage recall and waitlists.
Operates multi-line telephones and depending on location, may serve as a switchboard operator calling codes and paging providers.
Serves as a mentor for new Patient Access Representatives and other staff.
Displays professionalism and promotes an atmosphere of mutual respect and cooperation.
Works as part of a team and also works independently.
Maintains confidentiality of sensitive information.
Provides excellent customer service and empathy with patients and their situations.
Uses working knowledge of medical terminology and professional written communication when making notes.