Ambulatory Patient Access Representative - Float (West)

Nationwide Children's Hospital•Columbus, OH

1d•Hybrid

About The Position

This is a full-time, benefits-eligible role requiring travel to various Primary Care Clinics. The primary responsibilities include greeting and registering patients, answering telephone calls, scheduling appointments, and managing medical charts. The role emphasizes providing excellent customer service, obtaining accurate patient and insurance information, verifying eligibility, and ensuring compliance with pre-certification and referral requirements. The position also involves identifying self-pay patients for financial assistance referrals and maintaining communication with other departments and clinical staff. Additionally, the role may include assisting with the training of new employees.

Requirements

High School Diploma or equivalent, required.
Valid Ohio driver’s license.
Proof of auto insurance.
Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.
CPR certification (based on position and as determined by manager).
Demonstrated computer skills with the ability to navigate most current technology systems.
Strong administrative skills.
Able to multi-task within in a stressful environment.

Nice To Haves

Associate’s Degree, preferred.
One year of health care experience, preferred.

Responsibilities

Greets and registers patients.
Answers telephone calls.
Schedules appointments.
Pulls and files medical charts when indicated.
Provides excellent customer service to patients and families.
Interviews and registers patients in registration areas.
Obtains accurate demographic, insurance, and physician information on registrations.
Screens customer data to ensure patient is eligible for insurance indicated.
Communicates differences to the customer.
Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
Instructs customer on requirements.
Assists in identifying self-pay patients and referring them to financial assistance when applicable.
Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
Assists in the shadowing/precepting of new employees.