Patient Access Representative (Float)

RiverView Health•Fertile, MN

1d•$21 - $30•Hybrid

About The Position

RiverView Health has an opening for a full time (80 hours every 2 weeks) Patient Access Representative (Clinic Float). This position is based out of our Crookston Main Clinic, but this position will travel to any outreach clinic supporting our operations as needed.

Requirements

Minimum two (2) years of customer service experience
Ability to sit, stand or walk for long periods of time
Ensure accurate data entry for patient registration and scheduling
Ability to work effectively in a team environment

Nice To Haves

Experience in health care setting
Proficiency with Microsoft Office
1+ years of experience in a Patient Access setting
1+ years of experience with an Electronic Medical Record such as Epic
Basic knowledge of medical terminology and medical insurance

Responsibilities

Answer phones and schedules patients for initial of follow-up appointments
Greet and register patients while collecting and accurately entering all information required for visit.
Supports quality by making updates and corrections to work queues
Communicates clearly and effectively with patients and families, physicians, clinicians and insurance companies.
Performs insurance verification either real time or manual verification for eligibility.
Performs point of service, collection of co-pays and other patient liability.
Obtains signatures for all necessary documents.
Safeguards and reconciles all monies collected daily in compliance to cash handling policies and procedures.
Provides support to multiple clinics as float representative