Patient Access Representative-Float

Memorial Regional Health•Craig, CO

1d•Onsite

About The Position

This is a Full Time Float Position. The Patient Access Representative will greet patients in person and on the phone in a friendly and courteous manner, obtain and verify patient information, and answer and direct incoming calls. They will accurately admit/register patients for all services performed at MRH, collect co-pays at the time of service as needed, and process all returned mail. This role acts as a liaison between patients, families, physicians, and the care team, and participates in interdepartmental process improvements and evaluation efforts. The representative will also act as an internal consultant and educator to hospital staff in their area of expertise, striving to ensure continual compliance with Patient Access Department policies and procedures. They must be able to identify and access the system to report abuse to employees and/or patients, and establish a good rapport and working relationship with other departments. Responsibilities include coordinating insurance, preauthorization, benefits verification, and pre-registration activities, prioritizing workload, and completing assignments within allotted time while working as a team with co-workers. The role also involves assisting in the orientation of new employees, being proficient in duties in both the outpatient and Emergency Departments, and cross-training in other departments as needed. Additionally, the representative will educate patients for financial assistance, complete miscellaneous reports, and perform other duties as assigned. Organization-specific expectations include demonstrating full commitment to the CHOICE values of MRH, representing the organization positively and professionally, and establishing and maintaining effective communication. Adherence to MRH attire and dress code, initiative, self-motivation, consistent productivity, and effective time management are expected. Completion of all required annual education, training, in-services, and licensure/certification updates, as well as active participation in meetings, is necessary. Strict patient confidentiality must be maintained at all times. Employees are expected to report to work punctually, complete assigned duties within established timeframes, and actively contribute to departmental and organization-wide performance improvement initiatives. Compliance with all regulatory requirements and adherence to departmental, hospital, state, and federal standards and policies are mandatory. Following all infection control, safety, and risk management procedures to maintain a safe environment is also required.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the United States.
Must successfully pass a background check.
Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).
Must complete an Employee Health meeting prior to starting employment.
Knowledge of medical terminology.
Computer experience.
Customer service experience.

Nice To Haves

Bilingual

Responsibilities

Greets patients in person and on the phone in a friendly and courteous manner.
Obtains and verifies patient information.
Answers and directs incoming calls.
Accurately admits/registers patients for all services performed at MRH.
Time of service collections of co-pays and such as needed.
Processes all returned mail.
Acts as a liaison between patient, families, physicians, and care team.
Participates in interdepartmental process improvements and process evaluation efforts.
Acts as an internal consultant and educator to hospital staff in the area of expertise.
Strives to ensure continual compliance with Patient Access Department policies and procedures.
Can identify and access the system to report abuse to employees and/or patients.
Establishes a good rapport and working relationship with other departments.
Coordinates insurance, preauthorization, benefits verification, and pre-registration activities.
Prioritizes workload and completes assignments within allotted time.
Works as a team with co-workers.
Assists in the orientation of new employees.
Proficient in the duties in both the outpatient and Emergency Departments.
Cross-trains in other departments as needed.
Educates patients for financial assistance.
Completes miscellaneous reports.
Performs other duties as assigned.
Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner.
Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.
Adheres to the MRH attire and dress code in accordance with organizational policies and procedures.
Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively.
Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required.
Maintains strict patient confidentiality at all times.
Reports to work punctually and completes assigned duties within established timeframes.
Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives.
Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.
Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.