Patient Access Representative (Float UHTMC/UHLMC)

University Health

3d • Onsite

About The Position

The Patient Access Representative (PAR) II performs all Patient Access functions as outlined below. Performs all outpatient and inpatient registration functions. Ensures that patients meet financial requirements and provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service. Provides excellent patient focused customer service. The PAR II is highly skilled and works at a fully cross–functional level. The PAR II may be located in all functional areas which may include, but are not limited to:

Requirements

• High school diploma or equivalent
• Previous experience as a Patient Access Representative or Patient Access Scheduling Representative
• Clear and effective communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payers and resource persons.
• Concise written communication skills and keyboarding skills
• Detail Oriented
• Must possess the ability to read, analyze, and interpret clinical or business account information, financial, and legal documents.
• Must have the ability to respond to sensitive inquiries or complaints from guests, regulatory agencies, staff, and members of the community.
• Must possess the ability to define problems, collect data, establish facts, and draw valid conclusions.
• If hired directly into a PAR II position (versus promoting into the position), must observe in all Patient Access Services areas and successfully pass a competency exam within 1 year of date of hire.

Nice To Haves

• Two years’ experience with patient contact
• Experience with medical insurance verification and authorizations
• Knowledge of base medical terminology
• Ability to speak Spanish

Responsibilities

• Performs all outpatient and inpatient registration functions.
• Ensures that patients meet financial requirements.
• Provides general information to hospital users, patients and families.
• Communicates effectively to service delivery areas to maximize patient flow and customer service.
• Provides excellent patient focused customer service.

Benefits

• University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees.
• UH is an equal opportunity employer.
• We value and celebrate our differences.
• We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED