Patient Access Representative, Float

Sanford Health•Dickinson, ND

12h•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The individual hired for this position will be required to train in all departments at Sanford Health West Clinic and Sanford Health East Clinic. They will float to departments where coverage is needed on a daily basis. This will primarily be a Monday - Friday position, 32 hours a week. The role also requires training in the Walk-In Clinic to help cover evenings or weekend shifts as needed. Shifts will vary as early as 6:15 a.m. to 5:00 p.m. when working in the clinics. When working in the Walk-In Clinic, shifts will vary from 7:45 a.m. to 8:00 p.m. during weekdays and 7:45 a.m. to 6:00 p.m. on weekends. The ideal candidate will possess excellent customer service skills, a positive attitude, be a fast learner, work at a fast pace, and be flexible to shift changes day to day. The role will receive additional premium pay on top of the base pay wage.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Six months' customer service experience desired.
Customer service skills essential.

Nice To Haves

Post-secondary education helpful.
Medical terminology helpful.
May require BLS for certain locations and/or settings.

Responsibilities

Greet patients/residents, verify patient/resident demographics to accurately register and/or schedule patients/residents, and take care of related paperwork.
Create electronic files; provide, scan, and route necessary forms and documents.
Educate patients/residents and capture their signatures on necessary paperwork.
Establish and assign financial responsibility and/or assist with arrangements while adhering to appropriate policies and procedures.
Collect co-payments, pre-payments, and/or payments on account balances.
Work through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database.
Schedule patient/resident appointments and procedures.
Obtain and coordinate referrals.
Conduct pre-authorization.
Arrange interpreter services.
Check patients/residents in/out.
Offer enrollment to additional resources.
Collaborate with nursing team and providers to coordinate appointments to meet patients'/residents' needs.
Coordinate provider schedule, resolve work queue issues and manage recall and waitlists.
Operate multi-line telephones and depending on location, may serve as a switchboard operator calling codes and paging providers.
Prepare and coordinate charts.
Organize supporting provider documents.
Discuss pre-payment responsibilities.
Initiate and collaborate on patient/resident financial assistance.
Track patient/resident visits.
Manage health information management on patient/resident accounts.
Work on weekly and monthly reports.
Compile, distribute, administer and score assessments.
Coordinate Telemed appointments.
Manage provider and schedule maintenance.
Perform charge entry/billing and charge verification.
Make reminder calls for appointments.
Handle hospital admissions.
Make copies, send faxes, and order supplies.
Serve as a mentor for new Patient Access Representatives and other staff.
Display professionalism and promote an atmosphere of mutual respect and cooperation.
Work as part of a team and also work independently.
Frequently take direction from nursing team.
Maintain confidentiality of sensitive information.
Provide excellent customer service and the ability to empathize with patients and their situations.
Utilize working knowledge of medical terminology and professional written communication when making notes.