Patient Access Representative, Float

Sanford Health•Dickinson, ND

21h•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The Patient Access Representative (PAR) performs two major functions: patient registration and scheduling. Depending on the setting, the PAR may perform only registration or scheduling, or both. The Float Patient Access Representative will rotate to multiple Sanford locations based on needs, including Sanford Health West Clinic, Sanford Health East Clinic, and the Walk-In Clinic. This role requires excellent customer service skills, a positive attitude, fast learning ability, and flexibility to shift changes daily.

Requirements

High school diploma or equivalent
One year of work experience, preferably in a medical office setting
Excellent customer service skills
Ability to empathize with patients and their situations
Working knowledge of medical terminology
Use of professional written communication when making notes
Positive attitude
Fast learner
Ability to work at a fast pace
Flexible to shift changes day to day
Ability to work as part of a team and also work independently
Ability to maintain confidentiality of sensitive information

Nice To Haves

Post-secondary education
Medical terminology helpful
Six months' customer service experience desired
BLS for certain locations and/or settings

Responsibilities

Greet patients/residents
Verify patient/resident demographics to accurately register and/or schedule patients/residents
Take care of related paperwork
Create electronic files
Provide, scan, and route necessary forms and documents
Educate patients/residents and capture their signatures on necessary paperwork
Establish and assign financial responsibility and/or assist with arrangements while adhering to appropriate policies and procedures
Collect co-payments, pre-payments, and/or payments on account balances
Work through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database (if in a registration role)
Schedule patient/resident appointments and procedures (if in a scheduling role)
Obtain and coordinate referrals (if in a scheduling role)
Conduct pre-authorization (if in a scheduling role)
Arrange interpreter services (if in a scheduling role)
Check patients/residents in/out (if in a scheduling role)
Offer enrollment to additional resources (if in a scheduling role)
Collaborate with nursing team and providers to coordinate appointments to meet patients'/residents' needs (if in a scheduling role)
Coordinate provider schedule, resolve work queue issues and manage recall and waitlists (if in a scheduling role)
Operate multi-line telephones and may serve as a switchboard operator calling codes and paging providers (depending on location)
Prepare and coordinate charts (additional duty based on setting)
Organize supporting provider documents (additional duty based on setting)
Discuss pre-payment responsibilities (additional duty based on setting)
Initiate and collaborate on patient/resident financial assistance (additional duty based on setting)
Perform prior authorization (additional duty based on setting)
Track patient/resident visits (additional duty based on setting)
Perform health information management on patient/resident accounts (additional duty based on setting)
Work on weekly and monthly reports (additional duty based on setting)
Compile, distribute, administer and score assessments (additional duty based on setting)
Coordinate Telemed appointments (additional duty based on setting)
Perform provider and schedule maintenance (additional duty based on setting)
Perform charge entry/billing and charge verification (additional duty based on setting)
Make reminder calls for appointments (additional duty based on setting)
Perform hospital admission (additional duty based on setting)
Make copies, send faxes, and order supplies (additional duty based on setting)
Serve as a mentor for new Patient Access Representatives and other staff
Display professionalism and promote an atmosphere of mutual respect and cooperation
Work as part of a team and also work independently
Maintain confidentiality of sensitive information
Take direction from nursing team
Rotate to multiple Sanford locations based on needs
Train in all departments at Sanford Health West Clinic and Sanford Health East Clinic
Float to departments where coverage is needed on a daily basis
Train in the Walk-In Clinic to help cover evenings or weekend’s shifts as needed